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Notifications: Staying Up to Date

Updated

Tip: In this guide, "you" refers to the consumer using the portal. This helps you understand exactly what your clients see and do during their journey.

Introduction

The Consumer Portal keeps you informed through email notifications and in-app push notifications. The notifications you receive depend on your role, so you'll only hear about events that are directly relevant to you.

 

Summary

 

Notifications for Tenants

Email notifications

You'll receive an email:

  • 7 days before your rent is due – a reminder so you can ensure payment is arranged in time.

  • When your rent payment is marked as received – confirmation that your agent's accounting team has recorded your payment.

Push notifications

Push notifications in the portal will alert you to the same key events, keeping you up to date even when you're not actively checking your emails.

 

Notifications for Landlords

Email notifications

You'll receive an email:

  • When a tenant's rent is 3 days overdue – so you're aware if a payment hasn't been received on time.

  • When a tenant's payment has been recorded – confirmation that rent has been received and logged.

  • When a disbursement batch is confirmed – letting you know that funds are being processed to you.

  • When your agent shares a new offer with you – so you can log in to the portal to review it.

  • When a shared offer is updated – if your agent makes changes to an offer you've already seen.

  • When a tenant submits a revised offer – if the same tenant makes a new offer on your property.

  • When you provide feedback on an offer – your agent will receive a notification when you mark an offer as Preferred or Not Suitable.

 

Notifications for Vendors (Sellers)

Email notifications

You'll receive an email:

  • When your agent shares an offer with you – with the buyer's name and offer amount, and a link to view the full details in your portal.

  • When a shared offer is updated – if details such as the offer amount or completion date are changed.

  • When a buyer submits a new offer – if the same buyer makes a revised offer after a previous one has been shared with you.

Your agent will receive an email notification when you submit your feedback (Preferred or Not Suitable) on an offer.

 

Notifications for Buyers

You'll receive a notification in the portal:

  • When a viewing is confirmed – letting you know that your viewing request for a property has been approved by the vendor or agent.

  • When a viewing is rescheduled – if your upcoming viewing is moved to a new date or time, you'll be notified straight away.

  • When a viewing is cancelled – so you're aware if a viewing you had arranged is no longer going ahead.

  • When your offer status changes – keeping you up to date as your offer moves through the review process (for example, Under Review, Accepted, or Rejected).

  • When your offer is accepted – a dedicated notification to confirm that your offer on a property has been accepted, so you can take next steps with your agent.

 

Notifications for Contractors

Email and push notifications

You'll receive a notification:

  • When a payout is confirmed by your agent's accounting team – confirmation that payment is being processed.

  • When a work order is completed but a payout has not yet been processed – a heads-up that payment is pending.

 

Managing your notifications

Notification settings are managed within the portal's settings and may vary depending on your account configuration. You can navigate to notification settings by clicking on your profile:

 

 

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.

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