Introduction

The Maintenance tab provides a dedicated space for property managers and agents to view and manage all maintenance issues related to a specific property. It consolidates tenant-reported problems and work orders, helping you assess issues quickly and take appropriate action.

You can access the Maintenance tab from:
(1) Lettings → Properties → Property Detail Page → (more) → Maintenance Tab

(2) Lettings → Maintenance → Click on the ID of a work order/request

Summary

• Maintenance Tab Overview

• Maintenance Request Detail Page
• Work Order Detail Page

Maintenance Tab Overview

The main list shows all maintenance requests and work orders linked to the property. You can search using the work order ID and apply filters such as Priority, Category and Status to narrow down the results. 

Each item includes key details like the issue type, priority, reported date and current status. If a work order or request has been cancelled, hovering over the status reveals the cancellation reason.

For more information about Create Work Order at top-right, please check this link: Creating a Work Order.

Maintenance Request Detail Page

On the maintenance main list, opening a request brings you to a detail page showing information such as:

• Status, category and description

• Priority level

• Reported date and reporter

• Primary contact

• Attachments

• Activities

From here, you can either cancel the request (with a required reason) or create a work order. Once converted into a work order, the request is removed from the list to avoid duplication.

Work Order Detail Page

On the maintenance main list, opening a work order brings you to its detail page:

It's divided into five parts:

(1) Details:

(2)Financial: The finance section helps you record total costs, contributions, invoice numbers, payment status and ledger codes.

(3) Activities: The Activity area keeps a chronological record of the actions taken throughout the job.

(4) Manage:

You can edit a work order at any time to update information such as the contractor, category, priority or attachments.

When a contractor finishes a job, you can use Mark as Complete to confirm the work. This opens a small window where you select the job completion date and optionally add notes or images. Once confirmed, the status changes to completed.

If a landlord or contractor rejects the job, a Resubmit option appears, allowing you to revise and send the work order back into the approval flow.

If the job should not continue, you can cancel it by providing a reason.

(5) Contractor: 

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.