Introduction

The Tenants Tab helps you understand which contacts are actively engaging with a To Let property. It groups tenants into meaningful categories—High-Intention, Engaged, and Potential—so you can prioritise follow-up and manage interest efficiently.

Summary

• Where to Find the Tenants Tab
• Understanding the Tenants Categories
  • High-Intention Tenants
  • Engaged Tenants
  • Potential Tenants
• Default View Rules & Mass Actions (Sharing)

Where to Find the Tenants Tab

You can access the Tenants tab in two ways:

From the Property Detail Page

In any lettings property's detail page → click the Tenants tab (which is located between Viewings and Offers.)

From Property Analytics

Property Detail Page → Overview → Property Analytics → click Engaged Leads to jump directly to the Tenants tab.

The Engaged Leads count includes High-Intention and Engaged Tenants.

Understanding the Tenant Categories

The tab contains three sections, each representing a different level of tenant intent.

High-Intention Tenants

A contact appears in this section if:

• They have submitted an offer

Table Fields

• Contact Details

  • Contact name (clickable; opens Contact Detail Page in a new tab)

• Viewings – number of viewings for this property (all statuses included)

• Offers – number of offers the lead has submitted

• Last Contact Time

Sorting is supported on all sortable columns where noted.

Actions

Available actions include:

• Call / Text / Email icons

• Arrange Viewing

  • Opens the Arrange Viewing modal

  • Property + Contact pre-selected and cannot be changed

• Share the Property

Engaged Tenants

A contact appears in this section if they meet any of the following:

• Left a message on the landing page

• Saved the property (landing page, Zoopla, Rightmove)

• register via the property from other portals or landing page

• At least one viewing regardless of viewing status

Additional rules:

• High-Intention Tenants are excluded from this section

Table Fields

• Contact Details

• Engagement Type

  • Saved Property

  • New Lead Registered

  • Left Message

  • Viewing Requested

• Last Contact Time

Actions

• Call / Text / Email

• Add Offer

  • Opens offer creation page. After saving, you return to this tab.

• Arrange Viewing (property + contact pre-selected)

• Share the Property

Potential Tenants

A contact appears in this section when:

• Their tenant search profile matches the property on:

  • Address (County, City/Town, Postcode)

  • Rent Amount (PCM) Range

  • Bedrooms

  • Bathrooms

• They are not a High-Intention Tenant / an Engaged Tenant

Table Fields

• Contact Details

• Search Profile Matches

  • Displays the number of matching profiles

  • Hover to open the Matched Profiles modal

  • Lists all matching profiles

• Last Contact Time

Actions

• Call / Text / Email

• Add Offer

• Arrange Viewing (property + contact pre-selected)

• Share the Property

Default View Rules & Mass Actions (Sharing)

The system automatically displays the most relevant section first.

Priority Order

1. High-Intention Tenants

2. Engaged Tenants

3. Potential Tenants

Mass Actions

• Share property via Text (bulk send)

• Share property via Email (bulk send)

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.