Tip: In this guide, "you" refers to the consumer using the portal. This helps you understand exactly what your clients see and do during their journey.
Introduction
If you've been invited to the Consumer Portal as a contractor, the Work Orders section is where you'll manage all the jobs assigned to you. From accepting new assignments to marking work as complete, everything is handled in one place — on web or mobile.
Summary
- Your dashboard at a glance
- Accepting a work order
- Marking work as complete
- Tracking payments
- Notifications you'll receive
Your dashboard at a glance
When you log in, your Dashboard gives you an instant summary of where things stand:
New Orders – work orders currently awaiting your acceptance
In Progress – jobs you've accepted and are actively working on
Total Earnings (This Month) – the combined total of all confirmed payouts received this month
Pending Payments – the total outstanding amount for work you've completed but not yet been paid for
You'll also see a Recent Activity feed showing the latest updates — such as new assignments, accepted jobs, completions, and payment confirmations.
Accepting a work order
When a property manager assigns a job to you, you'll receive a notification and the work order will appear in your portal under New Orders.
To accept a work order:
Open the work order from your dashboard or the Work Orders list.
Review the job details, including the property address, task description, and any notes from the property manager.
Select Accept to confirm you'll carry out the work.
Once accepted, the order moves to In Progress and related parties are notified automatically.
Note: If a work order is reassigned to another contractor, you'll receive a notification to let you know.
Marking work as complete
Once you've finished a job, you need to mark it as complete in the portal so it can be reviewed and payment can be processed.
Open the relevant work order.
Select Job Completed.
The work order enters a review state, awaiting sign-off from the property manager.
You'll receive a notification once the completion has been reviewed and payment has been processed.
Tracking payments
The Financial section of your portal gives you a clear picture of your earnings:
Total Earnings (This Month) – Total approved payments received for the current month
Pending Payments – Total value of work orders marked “Pending” or “Awaiting Payout.”
Work Orders Completed – Count of completed jobs during selected date range.
You'll receive a notification when:
A payment has been confirmed and processed by the accounting team
A completed work order is awaiting payment processing
Notifications you'll receive
The portal keeps you informed at every stage of a work order. You'll be notified when:
A new work order is assigned to you
A work order you were assigned to is reassigned to someone else
Your acceptance of a work order is confirmed
Your completed work is awaiting the property manager's review
A payment has been processed for your work
A payment is pending approval
A work order is cancelled before work begins
Notifications appear in the bell icon at the top of the portal. Unread notifications are marked with a red dot. Click any notification to go directly to the relevant work order.
FAQs
What if I can't take on a work order?
Contact your property manager directly. You won't be able to decline through the portal at this time — your manager will be able to reassign the job if needed.
When will I receive payment?
Payments are processed by the accounting team once your work order completion has been reviewed and approved. You'll receive a notification as soon as the payment is confirmed.
Can I access the portal on my mobile?
Yes. The Consumer Portal is available on both web and mobile, so you can manage your work orders wherever you are.
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Questions?
If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.
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