Introduction

The Buyers Tab helps you understand which contacts are actively engaging with a For Sale property. It groups buyers into meaningful categories—High-Intention, Engaged, and Potential—so you can prioritise follow-up and manage interest efficiently.

Summary

• Where to Find the Buyers Tab
• Understanding the Buyer Categories
  • High-Intention Buyers
  • Engaged Buyers
  • Potential Buyers
• Default View Rules & Mass Actions (Sharing)

Where to Find the Buyers Tab

You can access the Buyers tab in two ways:

From the Property Detail Page

In any sales property's detail page → click the Buyers tab (which is located between Viewings and Offers.)

From Property Analytics

Property Detail Page → Overview → Property Analytics → click Engaged Leads to jump directly to the Buyers tab.

The Engaged Leads count includes:

• High-Intention Buyers

• Engaged Buyers

Understanding the Buyer Categories

The tab contains three sections, each representing a different level of buyer intent.

High-Intention Buyers

A contact appears in this section if:

• They have submitted an offer, and

• Their Contact Type contains "Buyer"

Table Fields

• Contact Details

  • Contact name (clickable; opens Contact Detail Page in a new tab)

• Viewings – number of viewings for this property (all statuses included)

• Offers – number of offers the contact has submitted

• Last Contact Time

Sorting is supported on all sortable columns where noted.

Actions

Available actions include:

• Call / Text / Email icons

• Arrange Viewing

  • Opens the Arrange Viewing modal

  • Property + Contact pre-selected and cannot be changed

• Share the Property

Engaged Buyers

A contact appears in this section if they meet any of the following:

• Left a message on the landing page

• Saved the property (landing page, Zoopla, Rightmove)

• register via the property from other portals or landing page

• At least one viewing regardless of viewing status

Additional rules:

• High-Intention Buyers are excluded from this section

Table Fields

• Contact Details

• Engagement Type

  • Saved Property

  • Registered Interest

  • Left Message

  • Viewing Requested

• Last Contact Time

Actions

• Call / Text / Email

• Add Offer

  • Opens offer creation page. After saving, you return to this tab.

• Arrange Viewing (property + contact pre-selected)

• Share the Property

Potential Buyers

A contact appears in this section when:

• Their Buyer search profile matches the property on:

  • Address (County, City/Town, Postcode)

  • Price Range

  • Bedrooms

  • Bathrooms

• They are not a High-Intention Buyer / an Engaged Buyer

Table Fields

• Contact Details

• Search Profile Matches

  • Displays the number of matching profiles

  • Hover to open the Matched Profiles modal

  • Lists all matching profiles

• Last Contact Time

Actions

• Call / Text / Email

• Add Offer

• Arrange Viewing (property + contact pre-selected)

• Share the Property

Default View Rules & Mass Actions (Sharing)

The system automatically displays the most relevant section first.

Priority Order

1. High-Intention Buyers

2. Engaged Buyers

3. Potential Buyers

Mass Actions

Available for all three sections:

• Share property via Text (bulk send)

• Share property via Email (bulk send)

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.