Introduction

Text Campaigns allow you to create, send and track marketing texts to your contacts. From the Campaigns page, you can see all your campaigns in one place, check their performance, and manage drafts or scheduled texts.

To access Text Campaigns, navigate to Marketing > Text Messages > Campaigns Tab.

Summary

• Campaigns List
• Delivery & Engagement Page

Campaigns List

The Campaigns page displays all text campaigns in a list view.

Each campaign shows:

• Name

• Status – Scheduled or Sent

• Sent time

• Audience

• Performance – Delivered rate

• Usage

You can use the search bar to find campaigns by name, even if you only remember part of the subject line. Column headers can be clicked to sort campaigns by status, sent time or performance metrics.

Audience column

• If a campaign was sent to a single segment, the segment name is shown along with the number of recipients. Clicking the segment name opens the Segment page.

• If recipients were manually selected, or a mix of a segment and manual contacts was used, the audience shows Manual Selected with the total number of recipients.

Actions

Available actions depend on the campaign status:

• Scheduled – Edit or Cancel

• Sent – View Performance

  • Clicking View Performance brings you to the Delivery & Engagement page of one single text campaign.

Delivery & Engagement Page

A Back button in the top-left returns you to the Campaigns list. The Delivery & Engagement page has two sections:

Performance Data

This section shows texts/contacts sent, delivered, and delivery rate for the campaign.

Recipients Table

This section displays recipients' name, number, delivered status and undelivered reason (if available).

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.