Introduction

The move-out process is a critical phase of the tenancy lifecycle. To ensure a smooth transition between tenancies, our system standardises how status changes are handled—from the moment a tenant decides to leave (Vacating) to the final closing of the record (Archived).

This guide explains how to manage the move-out workflow, update utility readings, and handle final notifications.

Step-by-Step: The Move-Out Page

Once a tenancy is in the Vacating stage, you can access the Move-Out Page to finalise the details.

Move-Out Date

• Action: Confirm the official date the tenant is handing over the keys.

• Note: This field is required to ensure the system transitions the status to "Vacated" on the correct day.

Utilities Update

To prevent billing disputes, update the latest utility meters during the checkout inspection:

• Water Bill: Enter final reading in m³.

• Electricity Bill: Enter final reading in kWh.

• Gas Bill: Enter final reading in m³.

Checkout Report & Tasks

• Upload: Drag and drop your final inspection/checkout report (PDF, PNG, JPEG, etc.).

• Task Management: Add any specific tasks related to this tenancy (e.g., "Professional cleaning required" or "Replace lightbulbs").

Primary Tenant & Landlord Info

• Information about primary tenant and landlord will be displayed at right sidebar.

Notifications Emails

You can automate the closing communications directly from this page:

• Tenant Notification: Sends a confirmation email including cleaning obligations and key return instructions.

• Landlord Notification: Informs the owner that the move-out is scheduled and the property manager is handling the inspection.

Outstanding Payments

• Reminder for outstanding payments

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.