Introduction

The security of your LoftyWorks account is of utmost importance. We have implemented a few security measures to help you protect your account.

Security Settings

Navigate to Settings -> User Settings -> Account & Security to access your LoftyWorks account security settings.

For the Sensitive Action, after selecting this setting, you will be required to verify 2FA for the following actions:

• Editing Agent Information
• Deleting an Agent
• Editing Agent Permissions

Password Reset

Here, you can easily reset your LoftyWorks account password. Please note that you will need to know your current password to reset it here. If you do not know your password, you can request a reset on the LoftyWorks login page.

Two-factor authentication (2FA)

We offer Two-Factor Authentication (2FA) as an added level of security. If you check the box next to Require Two-Factor Authentication (2FA), we will text a verification code to your phone number or email a verification code to your email address each time you log in to your LoftyWorks account. Your LoftyWorks account email address and password will be added here as a 2FA verification method. You can also add another phone number or email address.
 

Account Access

To provide support to you, LoftyWorks employees may need to access your LoftyWorks account. If you are contacting the LoftyWorks support team, please be sure to check the box next to Allow LoftyWorks to assume access to your account for support purposes so that our team can best assist you.


 

FAQ

Q: I did not choose any of the options for 2FA, but it prompted me to verify using another number I have not listed. Where did you get this number?

A: The system will use the integrated mailbox and outbound call number in the dialler settings as your account's default MFA, which is the current product logic.

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.