Introduction
The Activity Leaderboard provides visibility into key performance metrics across your team. It helps track productivity and identify top performers based on communication and task completion KPIs.
Summary
Accessing Activity Leaderboard
Navigate to the Reporting page and select Agent Activity > Activity Leaderboard. This report is available to all LoftyWorks users. Utilise the filters to sort the activity data by a time range.
Key Performance Indicators (KPIs)
The report tracks the following KPIs:
- Calls Made
- Conversations More Than 2 Minutes(OB)
- Texts Sent
- Emails Sent
- Appointments Completed
- Tasks Completed
- Any Custom Metrics, created here - Agent Activity Metrics
Visuals & Data Display
-
Top 3 Users:
Highlighted visually based on performance. -
Full Data Table:
Displays all user records with the following metrics:- Count: Total value for each KPI
- Rank: User’s position relative to others
- % of Total: User’s contribution as a percentage of the overall total
Questions?
If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.
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