Introduction

*IMPORTANT: This article is for informational purposes only and does not substitute consultation with appropriate legal counsel regarding this topic. It is your responsibility to comply with national, county, local, or other laws and regulations related to all outgoing communication. 

The Do Not Contact setting page allows you to organise your Internal Do Not Contact list, as well as upload any National DNC lists that you subscribe to. This article outlines how LoftyWorks treats the phone numbers that are on these lists.

Summary

• Adding Numbers to a Do Not Contact List
• Do Not Contact Lists
• Calling or Texting a Number on a DNC List

Adding Numbers to a Do Not Contact List

LoftyWorks offers the ability to add both Internal Do Not Contact numbers as well as National DNC lists. To access the Do Not Contact list navigate to Settings → Call & Text → Do Not Contact Settings. 

Click + Add New to manually add a number to the Internal DNC list. When you manually add a number, it can only be added to the Internal DNC list.

Click Import a List to upload a file with numbers to the Internal DNC list, or the National DNC list.

• Note: When uploading a list, the maximum file size is 1GB. Please contact support@loftyworks.com to upload a larger list.

Only the admin account is able to add or remove numbers from the DNC lists.

When uploading a DNC list, a pop-up will ask what type of DNC list you are importing and how you want these numbers to display in your account. You have the option to override existing consent statuses for the phone numbers that belong to contacts in your system.

Selecting 'Yes' on any of these existing consent statuses will change the current phone number consent status to Do Not Call. If a contact is added and their phone number is on a DNC list, their phone consent status will automatically be Do Not Call.

Do Not Contact Lists

LoftyWorks offers four (4) different options for Do Not Contact Lists: Internal, National, and Other.

Internal Do Not Contact List

The internal DNC list includes phone numbers who have opted out of being contacted by you or your business specifically. These numbers may or may not be included on a national DNC registry.

National or Other DNC Lists

Phone numbers that are on a National or Other DNC list have registered their phone number with a DNC registry. It's important to scrub numbers against these databases, as the owners of these phone numbers have expressed that they do not want to be contacted by businesses that they have not given consent to be contacted by.

Calling or Texting a Number on a DNC List

Phone numbers that are on a DNC list cannot be called or texted. These numbers will have their call & text communication consent set to Do Not Call and can be filtered on the contacts page using the Number Consent filter.

While only the admin account can fully remove a phone number from the DNC lists, if you have consent to contact a contact who's phone number is on a DNC list, you can change the phone number consent status to something other than Do Not Call to call or text that contact. This action will not affect any other contacts that may have the same phone number on their profile.

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.