Introduction

This feature allows you to set the schedule that LoftyWorks users are available to accept phone calls.

Calls received outside of working hours will be rejected and callers will automatically hear the default inbound voice message that is set. The system will also reject inbound calls and play the default inbound voice message if the LoftyWorks user is already on a phone call using the LoftyWorks virtual number. More information about setting up voice messages can be found HERE. 

*IMPORTANT: The ability to set working hours is only available on the "Accelerator" and "Unlimited" call packages.

Manually Control Available/Unavailable

To manually control whether you are "Available" or "Unavailable", you can do the following. If this is marked as "Unavailable", all phone calls will be sent directly to the pre-recorded voicemail.

1. Open the Dialler Panel by clicking on the phone icon in the right side panel.

2. Click on the more menu to the left of the Call List and then toggle "Available" on/off.

Customise Working Hours

To customise working hours, do the following:

1. Open the Dialler Panel by clicking on the phone icon in the right side panel.

2. Click on the left panel option for the Business Hours option, and then set up your available working hours. The time zone should match your preferences. "Anytime" is the default option and will not limit availability for incoming phone calls. The option for "Customise working days/hours" will allow you to choose your schedule for each day to be available.

3. Click the blue "save" button

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.