Introduction

Summary

• Profile Settings
• Working Hours & Vacation Mode

Profile Settings

To navigate to your profile go to Settings > My Profile:

Once on this page, you can complete the following profile fields. Each one is defined below. 

Profile Photo

Add your headshot, this will appear in an auto-populated email signature for property alerts, etc. 

First Name / Last Name

No explanation is needed. This is simply your first and last name as the LoftyWorks user. If you need to edit this, here is where it's done!

Email Address

This is the email address you will use to log into LoftyWorks. If you change this, it will affect the email on file for billing statements, email notifications, etc.

Phone Number

Add the best phone number to reach you here. This will be the phone number that is also placed into the auto-populated email signature for property alert emails, etc. You can always update it as needed.

Job Title

Choose your title within your organisation from the pre-populated options or choose the option to Customise if you would like to add your own.

Working Hours & Vacation Mode

Working Hours and Vacation Mode are settings that can be adjusted in order to keep contacts from being sent when a specific LoftyWorks user is unavailable. If Working Hours are established and a contact comes in outside of those hours, it will not be sent to those who are marked as unavailable per the Working Hours or whose Vacation Mode is toggled on.

• For more information on contact routing rules, see this article: Contact Routing Rules.
• If team owner/admin wish to adjust the settings for their team members, navigate to Company User Settings > Users > Working Hours:

Individual LoftyWorks users can set this up from their LoftyWorks accounts by doing the following:

1. Navigate to Settings
2. Click on Profile under My User Settings
3. In the Working Hours section, adjust the schedule and/or toggle on/off Vacation Mode.

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.