Introduction

MMS stands for "Multimedia Messaging Service". As related to LoftyWorks, MMS-enabled accounts will have the ability to send media content (pictures, GIFs) in messages instead of just text content. 

Summary

• Requirements
• Cost
• Limitations
  • Technical Limitations
  • Other Limitations
• How it Works
  • Sending MMS Messages
  • Viewing Images
• FAQs

Requirements

The MMS functionality will only be available to users who have an active text message package with us. For more information regarding text packages, please see Billing, Usage, and Availability for Call/Text Packages. (relink)

Cost

There is no separate package for MMS functionality to be enabled as long as you meet the requirements outlined above.

Please Note - sending one MMS is equivalent to sending three SMS. In other words, if you send one MMS message, it will count as three SMS messages on your daily usage.

Limitations

Technical Limitations

• Supported file types to be sent via MMS
  • PNG
  • JPEG
  • GIF
  • JPG
• Supported file types to be received via MMS
  • JPG
  • PNG
  • GIF
  • Video Messages*
  • Multi-Image Messages
• Maximum Number of Images per message
  • 1
• Maximum Image File Size
  • JPG/PNG = 5 MB
  • GIF = 900 KB

*The vendor used for MMS support will automatically compress incoming video files from carriers. The video file size will not exceed 2MB.
 

• < 1MB: Previews 
• 1MB - 100MB:  Links
• > 100MB: Cannot be sent. 

Other Limitations

1. MMS can only be sent to ONE contact at a time–meaning no mass texts, auto texts, etc.
2. If a contact sends you an MMS message with more than one image in that message, only the first image will populate in LoftyWorks. 
3. Whenever a new number is added or changed on your account, please note that the MMS functionality has to be manually configured per number meaning it will not work immediately–the turnaround time will vary but will be added ASAP. Please communicate with the LoftyWorks Support Team (support@loftyworks.com) if you change or add another qualifying text package or change to a new virtual number and request MMS support as part of the beta program. They will submit a ticket on your behalf.

How it Works

Sending MMS Messages

As outlined above, an MMS can only be sent to one contact manually–auto texts, group texts, and mass texts are not currently supported. So, click on any option in the CRM to send a text to one specific contact and the following options will be available to add an image:

Once the Image icon or the Select Image link is clicked, you can drag images or click to browse for images to select one at the pop-up window. You can only select one at a time. The image will then be added to your message, ready to send:

Viewing Images

Media content can be viewed from the side message window. Once clicked, they will preview in a larger pop-up.

FAQs

• Do inbound AND outbound messages count against the limit for MMS?
• Do size limitations apply to both inbound and outbound messages?
• Are group messages supported?
• Are Video MMS supported?
• Are both inbound and outbound MMS messages supported?

Do inbound AND outbound messages count against the limit for MMS?

Only outbound messages will be counted toward usage.

Do size limitations apply to both inbound and outbound messages?

Outbound messages are limited as outlined above under Technical Limitations. Inbound messages may see some compression but the content should not be missed due to this compression. 

Are group messages supported?

No. Not at the present time. 

Are Video MMS supported?

This is still in Beta.

Are both inbound and outbound MMS messages supported?

Yes. Both inbound and outbound MMS messages are supported. 

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.