Introduction

The Microsoft Outlook Calendar integration allows for appointments to be synced to your Outlook Calendar from LoftyWorks. 

*IMPORTANT:

• Only APPOINTMENTS are sent from LoftyWorks to Outlook Calendar, not tasks. Review the Appointments Help Center article to learn more about how to use the integration.
• Changes on Outlook calendar will not be synchronised from Outlook Calendar to LoftyWorks.

Summary

• Setup
• Disconnect Outlook Calendar

Setup

Navigate to Settings > Integrations > Outlook Calendar > Connect:

Sign in or select the Microsoft account that you are going to connect to LoftyWorks:

After you sign in, the integration should be connected automatically and will appear under the Existing Integrations section at the top of the page. 

Disconnect Outlook Calendar

To disconnect, navigate to Settings > Integrations > Outlook Calendar > Disconnect:

FAQ

Can an agent be logged into two calendars on one account by chance?

> Users can sync to two different calendar providers at the same time.

Questions?

If you have any questions about this topic or anything else, please get in touch with our Support Team. You can email us at <Support@LoftyWorks.com> or call us on +44 330 321 3500.